About Us
Castle The Collection, a Queens-based, minority-owned outfit, better known for its clothing line since 2019, has added another dimension to its business, a health and beauty brand. Launched in the summer of 2024, the new Coconut Oil—for skin—product has given folks at home and here in the Diaspora, a new
lease on life. Following a successful launch at the ‘Rebel Salute’ music fest in St. Ann, Jamaica, Tamar Fray, President
and CEO of Castle the Collection, said that the
Demand for the product is outpacing the supply side. “As the brand continues to gain in popularity and to ensure we can meet the demand, we are now looking for reliable distributors who will help us to expand our reach in Jamaica and across the USA.”
Our Collection
FREQUENTLY ASKED QUESTION
Refund
At Castle Collection, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.
Items must be:
- Unworn and unused
- In original condition
- With tags and original packaging attached
Please note:
- Sale items are non-refundable
- Shipping fees are non-refundable
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
To request a refund, please contact us at:
📧 support@castlecollection.com
Once your return is inspected and approved, refunds will be processed to your original payment method within 5–10 business days.
Return
Return Policy
At Castle Collection, we want you to love your purchase. If you are not completely satisfied, you may return eligible items within 14 days of delivery.
Return Requirements
Items must be:
- Unworn and unused
- In original condition
- With original tags and packaging
Non-Returnable Items
- Sale or clearance items
- Gift cards
- Worn or damaged items
Return Process
To start a return, please contact us at:
📧 support@castlecollection.com
Once your return is received and inspected, we will notify you regarding approval of your refund or exchange.
Customers are responsible for return shipping costs unless the incorrect or damaged item was received.
