FAQs

• We will email you as items in your order ship, or if there are updates on the status of your order.
• If you have a USP profile, sign in to your account. You’ll see which purchases are on the way and get to the shipment tracking updates.
• If you don’t have an account, find your order number, then go to order information and enter it.

For international orders, please call (929) 206-1914.

To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “https” at the beginning. Most browsers offer additional security alerts as well.

Taxes that appear in your online order confirmation are estimated. Because orders may be fulfilled from multiple locations across the U.S., the actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.

The terms contained herein are subject to change, as the taxation of online transactions is continually evolving. Castlethecollection strives to comply with state and local tax laws as they exist currently, and continues to monitor and update its taxation policies as those laws change.

Orders shipped to AK,* AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WI or WY will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

Unfortunately, we do not offer refunds on items. For information about international returns and refunds, please call (929) 206-1914.

You can request to cancel your order within a short time period after placing your order. To cancel your order, sign in to your account, find the order in your purchases, click “Details” and then click “Cancel Order” to start the request process. If the “Cancel Order” button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We’re unable to cancel an order beyond this time period.

Your payment method will not be charged if we are able to cancel your order. If we’re unable to cancel your order, your payment method will be charged and your items will be shipped to you. We always have free returns by mail and in-store.

For information on canceling orders, please call (929) 206-1914.

Recently, there has been an increase in the number of websites and emails that try to lure customers into providing personal information. Often these emails or websites solicit charitable donations under the name of reputable companies or offer Gift Cards in return for information. Castlethecollection does not solicit charitable donations in this way, or sponsor these websites, nor are we affiliated with the site operators.

If you are aware of any potentially fraudulent websites or emails, please forward the information to https://castlethecollection.com/or call us at (929) 206-1914 so that we can follow up.

Yes, castlthecollection.com participate in pop-up advertising. If you are seeing pop-up ads on your computer screen, it is due to our affiliation with google Adsense.