Privacy Policy

Who we are

Our website address is https://castlethecollection.com.

Castle The Collection Privacy Policy

At Castlthecollection, we put our clients at the center of all we do. We aim to offer them goods and services that make them feel good and look good, and this extends to their confidence in the way we treat their personal information. No matter if you share personal information with us when visiting or shopping at one of our stores, contacting us by phone or email, or using one of our websites, we take the trust you place in us very seriously (“Websites”). We will collectively refer to the Websites, our communications with you, and this policy as the “Services” throughout. This Privacy Statement (“Policy”) explains how Castlethecollection, also known as “Castlethecollection,” “we,” or “us,” collects and uses your personal information. All websites, mobile applications, and other products that display or link to this Policy are subject to this Policy’s terms and conditions. Any website, mobile application, service, or product that does not show or link to this Policy or that has its own privacy policy is not covered by it.
Please do not provide us with your personal information if you disagree with the procedures outlined in this Policy. You consent to the use of your information as outlined in this Policy by providing your personal information to us in any way, including in-store, over email or postal mail, or by visiting or using one of our websites.

What personal information we collect

The categories of information we collect are:

• Contact information, including your name, address, phone number, mailing and email addresses.
• Purchase and related transaction information, including billing and shipping addresses, payment method (debit or credit card number), items purchased, items altered, or custom made (including measurements), order status, and related contact information.
• Product preference information, including your preferred product sizes, brands you tell us you love and other merchandise interests.
• Contact preference information, including your preferred method of receiving marketing communications (email or mail).
• Profile and account information, including contact information, purchase information, product, and communication preferences, account credentials, information about Wish List items, items in your online shopping cart or those saved for a future purchase, product review information, and other information about your profile or account.
• Information you share during communications and interactions with us, which may include the content of email messages, chat sessions, text messages, and phone calls.
• Demographic information, which may include age or birthdate, gender, ZIP code, and other information about you.
• Voice recordings associated with calls made to our customer care team and information about your call that you share when you call us on the phone.
• Location or geolocation information including device ID and device location information when using our Apps (if your device settings permit us to collect this information).
• Device and Internet browsing information, including information about your browsing activity, IP address, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. We may also collect information about when and how you access and use our Websites and Apps, such as the date and time of your visit or use, the websites visited before and after visiting our Website, how you navigate, and what you search for on the Websites or Apps, the pages visited on the Websites, items you view, and the items you purchase.
• Inferences about or derived from any of the information above that may relate to your preferences or other matters.